Ordering and Delivery

Section 1: Ordering

(1) The customer shall be able to purchase the products offered for sale via the store in case these products are available and ready for sale. The customer can order the products via the store through selecting the products, adding them to the basket of purchases, selecting the number of items, selecting the payment method available according to the payment policy and confirming the purchase transaction.

(2) In case of the order by the customer of the product, his payment via the electronic payment methods the difficulty of making the product required available for any reason, the store shall show an alternative product to the customer. In case of the refusal by the customer of the alternative product, the same paid amounts shall be returned in the same payment method.

(3) The customer shall be bound to pay the prices of the products he decided to buy via the store with the payment methods approved by us. The store shall approve the following payment methods:

• Master Card.

 

Section 2: Delivery

(1) The store shall prepares the products to be shipped on the following day next to purchase transaction done via the store after making sure of the seriousness of the customer in connection with the purchase order and verifying the payment process.

(2) Shipping inside Kuwaiti cities: Shipping takes place within one to two working days inside Kuwaiti cities through contracted delivery companies or through the store.

(3) International shipping: international shipping takes place through an international shipping company such as Aramex and DHL, and the shipping period is specified according to the shipping policy approved by the shipping company.

(4) The shipping cost is specified according to the region, city, or country to which the products are shipped, and the cost may differ from one delivery company to another and from a shipping company to another.

(5) The customer knows and agrees that these time periods are approximate and there might be some delay connected with the shipment due to reasons beyond the control. Thus, the customer shall relieve us of any liability arising from the delay of delivering the products.

(6) The customer undertakes to keep the online payment receipts that might be asked while delivering products to him. Also, he undertakes to sign the product delivery receipt.

(7) The customer undertakes to examine the products before signing their receipt from the shipping representative and he declares that his signature of the receipt is deemed to be a conclusive evidence that the products are free from any apparent defects such as damage being broken or defects.

(8) The customer shall incur all the freight in addition to the price of the products which might differ from one customer to another according to the distance reached by the shipping representative.

(9) In case of the delay by the shipment company of delivering the sold products due to force majeure in a way that clarifies that the delivery of the sold products at the determined delivery date isn’t possible, the shipment company shall inform immediately the customer of these circumstances and provide the customer with a new delivery date.

(10) During the delay period, the liability of the customer shall cease in relation to payment until the circumstances of force majeure are treated and thereafter the payment obligations shall be performed by the customer.