Return and Replacement

The store sets the return and replacement policy to ensure the customer’s satisfaction in relation to the product he bought from the store and return and replacement shall be subject to the following conditions:

(1) The store entitles the customer to apply for the return or replacement of products within 4 days from the date of receiving the product from the store.

(2) The store accepts the return or replacement of products due to reasons connected with the customer in case the following conditions are met:

  1. The non-use by the customer of products or getting any benefit from them.
  2. Not damaging the products or causing any defects to them after receiving them from the shipping company.
  3. Not damaging the packs or package of products or the loss of the complementary parts of products.
  4. The customer keeps the sale invoice and to deliver it to the shipping company or at the place of the store company.
  5. The products haven’t manufactured, modified or equipped according to specifications determined by the customer and the performance has been done upon their basis.

(3) The store accepts the return or replacement of products due to reasons connected with the products or the store in the following cases:

  1. The non-correspondence by the products with the specifications on which the purchase is based.
  2. The receipt of defective products due to the producer and not due to the bad possession by the customer of the product.

(4) “BOLT” store shall not accept the return or replacement of the product in the following cases:

  1. The return or replacement request has been submitted after the elapse of 7 days from the date of receiving the product.
  2. The products have been used, damaged or benefited from or in case the products are not in the condition received by the customer.
  3. Products recklessly dealt with or whose serial numbers have been removed.
  4. Products without price labels, stickers or the original cover or the inexistence of their accessories.
  5. The store shall not accept the return of some products such as (underwear, socks and stockings ….etc) and any other products whose return affects the health of customers such as contagions diseases or the spread of infections.
  6. Any replacement or return requests in contravention of the provision of paragraph (2) of this section.

(5) Cases of proving "Return Option":

In some cases, BOLT store proves the return option in the purchase invoice to accept the recovery of some products and return the money:

  1. If the reason of replacement is related to the sizes, the buyer must exercise the right of replacement or return within a period not exceeding five days, and in the event of the absence of the alternative size, the client has the right to exercise the return option of and recover the value of the product, provided that the size option is proven in the purchase invoice.
  2. If the product under return is one of the things that come into contact with the skin, the client, in addition to the necessity of fulfilling the conditions provided in this policy, may not exercise the option of return and recovery only within a period not exceeding 24 hours and provided that the option of return is proven the purchase invoice.

(6) In case of return or replacement due to a defect of the product, the store examines the product and in case it is proved that the defect is due to the product, the store shall incur the costs of return, the shipment replacement of the product.

(7) In case of return or replacement due to the customer and not to a defect of the product, the customer shall incur all the costs of return, the shipment replacement of the product.

(8) In case of the refusal by the store of the return or replacement of the product request provided by the customer and the refusal by the customer of receiving the product once more, the store shall be entitled to get rid of these products after the lapse of 15 days from the date of the customer’s refusal.

(9) In case of accepting return request, the store shall return the price of the product to the customer within 15 business days from the date of accepting the return request and the price of the product shall be returned in the same method in which payment was made.

(10) In case of accepting the replacement request, the difference between the price of the product that is exchanged and the price of the new product shall be observed. In case the price of the new product that is selected by the customer is lower than the price of the product that is exchanged, the store shall return the price difference within 15 business days in the same method of payment. But in case the price of the new product that is selected by the customer in bigger than the product that is exchanged, the customer shall pay the price difference to the store in the methods of payment approved by us.